Question 1

What is your return policy?

Accepted Answer

We want your shopping experience at Weepeggles to be the absolute best! If you’re not completely satisfied with your order, we will do everything we can to try and make it better! 
Please look over your order as soon as it arrives. If you think that you've received a defective item, been sent incorrect items or are missing items from your order, please contact our customer service team at customerservice@weepeggles.com as soon as possible so we can get that mishap sorted out for you.

• Merchandise may be returned within 30 days from the date your order was shipped. We will issue you a refund or store credit that will be sent to the e-mail address provided on your order at checkout. 
• Complete the return form included in your original shipment or print out one from the link provided below and include it with your return. 
• All returned items must remain un-washed and un-worn and with the original tag(s) attached to the clothing.
• All FINAL SALE items cannot be returned or exchanged.
• The customer is responsible for the shipping and handling of any returned item(s). Please note the tracking number if applicable.

*Please allow 5-7 business days to process your return once it is received at our warehouse. Please note that during and around sales and holidays, returns will be delayed.

Hassle-Free Returns
We know, returns can be a hassle.  We’ve worked really hard to keep the returns process as easy as possible so your little Weepeggle can stay Adorable!! We’ve detailed out the process below so that you’ll know what to expect.
All we need you to do is fill out the return form included with your order and slip it into the package with your original receipt and the item you are returning. We’ll take it from there!

Once your return is delivered to our warehouse, our team will put all of your information into the system as quickly as we can!  Even though we have the fastest returns team we've ever seen, please allow 5 to 7 business days for your return to be issued via email. The automated email will be sent to the email address used to place the order.

Question 2

Exchanges

Accepted Answer

We have a limited number of styles featured on the site and, because of this, we can’t guarantee a size or style will be available for an exchange. But no worries, we completely understand and love the clothes just as much as you do. We can issue a store credit.

Question 3

Changing or Cancelling Your Order

Accepted Answer

Sometimes things happen and you need to make changes or cancel your order. We totally understand and are here to help, but you must contact us immediately. Our team is prompt and adept at packing and shipping orders fast! Once they process and ship your order, we are unable to make any changes.

Question 4

Are all sales final and if so why?

Accepted Answer

Only Final Sale Items are Final

Question 5

Do you offer free return shipping?

Accepted Answer

No.  Shipping is included with the purchase but not returns.

Question 6

Do you ship internationally?

Accepted Answer

Not as of now. We currently only offer shipping within US. We apologize for any inconvenience.

Question 7

Gifts

Accepted Answer

If you have received a Weepeggles item as a gift that does not work for your little one, no worries! We are happy to help you process the item(s) as a return or an exchange in accordance with our return policies. Returns are typically processed for store credit to the original email on the order.  Please make sure that you note the original customer’s name and email address on the form if you are not able to locate the order number.

Question 8

How do I contact you?

Accepted Answer

customerservice@weepeggles.com

Question 9

Do you send an invoice or receipt after purchase?

Accepted Answer

Yes.

Question 10

The style/size/color I want is out of stock. When will you be restocking?

Accepted Answer

As of now our plan for re-stock is quarterly.

Question 11

My child is between sizes, what size do you recommend?

Accepted Answer

Because Weepeggles is a unique clothing brand in that the garment grows with your child we recommend as of now purchasing a size up.  We love and value our customer feedback so please do not hesitate to let us know where you’re not satisfied with the fit on your child.  The development process is always on going to make Weepeggles as perfect as possible for your little one so we appreciate and value our customers feedback greatly.

Frequently asked questions